Question 1

Are you a factory or a trading company?

Accepted Answer

Qingdao Maxtop Factory is a professional export-oriented factory.

Question 2

Is OEM available?

Accepted Answer

Yes, OEM is available. We have professional designer to help your brand promotion.

Question 3

Is the sample available?

Accepted Answer

Yes, samples are available for you to test the quality.

Question 4

Are the products tested before shipping?

Accepted Answer

Yes, all of our wheels were qualified before shipping.

We test every batch.

Question 5

What is your quality guarantee?

Accepted Answer

We have 100% quality guarantee to customers. We will be responsible for any quality problems.

Question 6

I would like to have my own design products and qty is not that big, is it ok?

Accepted Answer

Yes, we can go with your customized design, no matter small or big qty. However, pls understand the cost will be different.

Question 7

I don' have any drawing or pictures available for the customized products, could you design it for me?

Accepted Answer

Sure, we can make the best suitable design for you as long as we get the details such as

a) dimension b) loading capacity

c) stackability d) surface treatment etc.

Question 8

What should I do if the products have any quality problems?

Accepted Answer

Just contact us via our phone or email. We will handle it as soon as possible.

FAQ